SHIPPING & Returns —

Auckland —

We ship with Aramex for all online orders.

All items are tracked and delivered in approximately the next 1-3 workings days.

Rates are calculated at checkout.

Rest of New Zealand —

We ship with Aramex and NZ Post for all online orders.

All items are tracked and delivered in approximately 2-4 working days.

Rates are calculated at checkout.

International —

All our orders are shipped from New Zealand. 

Rates are calculated at checkout with both tracked & non-tracked options.

For non-tracked items, proof of dispatch can be supplied.

ODDTHING is not liable for missing non-tracked parcels. 

Feel free to contact us for a quotation before purchasing online.

We can supply various cost-effective shipping options to suit your needs.

Shipping ‘The Long Light’ —

Due to courier size restrictions, 'The Long Light' is delivered in two assembled sections for all orders over two meters in length.

To have 'The Long Light' delivered fully assembled and exceeding two meters in length, please contact us to arrange a specialised carrier for oversized items.

Additional freight charges will apply when using a specialised carrier for oversized items.

Shipping Customs Charges —

Title for merchandise shipped internationally will pass to you upon our delivery to the carrier.

ODDTHING will not be held responsible for any additional taxes or duties incurred by your country.

Returns —

We accept returns on full-priced items that are in their original condition up to 10 days after receiving your order.

Shipping fees and online processing payment fees are non-refundable.

Bespoke products (made to order) and sale items can not be returned unless faulty.

We do not provide refunds for change of mind purchases.

For all returns, please email orders@oddthing.co.nz 

Faulty Items —

In the unlikely event of a faulty item being received in unacceptable condition, we will replace the item at our cost.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you.

All items returned will be inspected and any items deemed subject to general wear and tear will not be accepted as faulty.

Returns of faulty items must be returned promptly. Please email us so we can know to keep a replacement item aside for you.

We will replace a faulty item if a replacement is in stock and available.

If we do not have a replacement available we will arrange a credit to the value of the purchase made.

In the event that the item was damaged during transit, please keep all original packaging. Where possible, please take photos of the damaged item and packaging.

Deposit Payment —

For made to order items, the customer agrees to pay a deposit in the amount of 50% of the total purchase price.

This deposit is non-refundable and shall be retained as compensation for reserving the pendant light, beginning the production process, and covering administrative costs.

The customer understands and agrees that this deposit will not be returned under any circumstances.